Rochelle R. Stuve (Mrs. Dhingra)

821 Smetana Rd., Apt. 1
Hopkins, MN 55343
(952) 649-2004, Rochelle.Dhingra(at)gmail(dot)com

SKILLS AND ACCOMPLISHMENTS

Self-starter with proven ability to learn new skills independently Excellent written and verbal communication skills Proactively supported retention efforts for new students and those at risk of academic warning Proven track record working collaboratively with diverse groups (students of varied ethnicities and ages, faculty, internal/external associates and third-party vendors) Detail-oriented with proven organizational skills Employee of the Month at Temple-Inland Mortgage Corporation

SOFTWARE

PC and Mac, HTML, Colleague Database, Lotus Notes, Snag It, Macromedia Dreamweaver, Fireworks, Adobe Photoshop, Pagemaker, Peachtree, Microsoft Word, Excel, Outlook, Photo Editor, Powerpoint, Schedule+, Internet Explorer, Netscape Navigator, Mozilla Firefox, Quark Xpress

EDUCATION

	Bachelor of Arts	Metropolitan State University, Technical Communication, GPA 3.9 - Summer, 2001
		Hamline University, English, GPA 3.6 - 1995

EMPLOYMENT HISTORY

	Van Wagenen Financial Services	Eden Prairie, MN, USA	Dec. 2013 - Present
	Claims Specialist, 2015 - Present
	Contacted AMP administrators to obtain quotes and ensure document cancellation is completed in a timely manner, and utilized spreadsheet calculator to determine refund if no quote available Communicated with dealers via phone and correspondence to ensure accuracy and timeliness of payment Reviewed and edited claim information for accuracy and notated claims for ongoing documentation Coordinated with supervisor on issues with claims, payments and non-compliant dealers to develop solutions
	Administrative Specialist, 2013 - 2015
	Reviewed and set up total loss claims with a high level of accuracy and addressed management regarding issues Managed CRM files and time stamps to maintain SLA standards Filed repossession claims by calling insurance companies on file and provided all necessary information Maintained information for course catalog, databases, annual report, and course rosters Compiled and sent new hire paperwork documents for new faculty

	Rels Valuation	Bloomington, MN	May 2011 - Nov. 2013
	Appraisal Processor
	Solicited appraisers by phone for quotes on available appraisal orders and assigned appraisal service to mortgage loan Resolved issues for inbound client phone inquiries Ensured all appropriate business line procedures and guidelines were followed in the placement of orders Maintained concise documentation on order records in Web Management System Trained new hires in company processes and record maintenance

	India	Mohali, Punjab	March 2007 - Sept. 2010
	Personal Studies Pursued

	Walden University	Minneapolis, MN, USA	Feb. 2003 - Feb. 2007
	Academic Advisor, 2004 - 2007
	Facilitated communication between students and faculty Assisted students with appropriate course registration Advised students on university policies and procedures and program requirements Worked closely with university staff to ensure that student inquiries were coordinated and addressed in a timely manner Maintained and updated student database records
	Administrative Assistant, 2003 - 2004
	Processed dissertation paperwork Coordinated textbook lists for quarterly courses using MS Excel Reconciled full-time faculty salaries and investigated payroll errors Maintained information for course catalog, databases, annual report, and course rosters Compiled and sent new hire paperwork documents for new faculty Collected faculty mentoring information and updated mentor database for each program

	International Technology Consultants, Inc.	Edina, MN	October 1998 - Jan. 2003
	Bookkeeper and Administrative Assistant - Part Time
	Maintained records of company financial documents Communicated with clients to ensure compliance with deadlines Created and submitted expense reports and invoices Deposited company checks at the bank

	Temple-Inland Mortgage Corp.	Bloomington, MN	May 1996 - October 1999
	Loan Reviewer
	Communicated with bond agencies to ensure lender and title agency compliance Coordinated mortgage document corrections with borrowers, branch offices and third-party vendors Prioritized delivery and resolutions according to product and commitment deadlines

	JCPenney Credit Service Center	Bloomington, MN	September 1997 - October 1998
	Customer Service Representative - Part Time

	Manpower Temporary Services	Minneapolis, MN	July 1995 - May 1996
	Loan Reviewer at Norwest Mortgage

TECHNICAL COMMUNICATION EXPERIENCE

Worked in a team of 4 to design an online Hotmail instructions guide Worked in a team of 4 to create an instructions style guide Re-wrote a section of the Nokia mobile phone manual for a class project Designed a mock obedience training session for dog owners using the Sequential-Iterative Model (SIM) of training design

WEB EXPERIENCE

Worked in a team of two to create a web site for the Men's Line Worked in a team of four to revise the web site for the Committee on Urban Environment Worked in a team of four to create an online Hotmail manual for a class project

Revised December 2010.
Copyright 2001 Rochelle R. Stuve. All rights reserved.

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